Terms of Service

Last updated October 26, 2026

These terms apply to businesses that use Tiffani (“owners”) and to anyone who contacts a business through Tiffani, by its chat page or chat bubble or, if enabled, its Tiffani texting number (“customers”). Owners accept them when they create an account or sign in (we record which version and when, and ask again when they change); customers agree to them by sending a message through Tiffani. Our Privacy Policy explains how we handle data.

The service

Tiffani answers a business’s customers in web chat (and by iMessage or SMS, if the business has texting turned on) using knowledge the owner has reviewed and published, passes conversations to the owner when it is unsure or a person is requested, and, if the owner turns booking on, books, moves and cancels appointments after the customer confirms the exact time. Access is currently by invitation. Each business gets its own chat link; where texting is offered, the Tiffani team assigns its texting number.

Owner responsibilities

• Keep your published knowledge, hours, prices and booking rules accurate. Tiffani answers only from what you publish, and you are responsible for that content.
• Use Tiffani only to reply to customers who contact you through Tiffani. Do not use it for marketing, cold outreach or messages your customers did not ask for, and follow the laws that apply to your business and to text messaging (such as the TCPA and carrier rules).
• Review the conversations Tiffani hands to you and respond to your customers.
• Keep your sign-in (your Google account or your Tiffani password) secure. You are responsible for activity in your Tiffani workspace.
• Do not use Tiffani to collect or handle protected health information (as defined by HIPAA). We do not sign business associate agreements today. Do not ask customers for medical history or symptoms through Tiffani.
• Do not upload content you do not have the right to use, or anything unlawful, harmful or deceptive.

AI replies

Tiffani uses AI models to understand messages and draft replies. Customers are told they are chatting with an AI assistant for the business, and Tiffani says so whenever it is asked. It is designed to answer only from your published knowledge and to hand off when unsure, but it can still make mistakes. Do not rely on Tiffani for emergencies, medical, legal or financial advice, or decisions that need a person; Tiffani never issues refunds or payments. You can see every conversation in your Inbox and take over at any time.

Texting terms for customers (if enabled)

• Texting a business’s Tiffani number means you agree to receive replies about your request from that business. Message frequency depends on your conversation. Message and data rates may apply.
• Reply STOP to stop texts from that number at any time, and START to receive them again.
• Carriers are not liable for delayed or undelivered messages.
• The business you contacted is responsible for its services, appointments and policies.

Customers must be 13 or older to use a business’s Tiffani chat or texting number, or use it with a parent or guardian.

Limits and availability

To protect the service we apply daily usage limits per business. When a limit is reached, Tiffani tells the customer someone from the team will follow up and alerts the owner instead of replying automatically; on an unusually busy day it may instead ask the customer to try again later or contact the business directly. We aim for high availability but do not guarantee the service will be uninterrupted or error-free.

Fees

Any fees are agreed with the Tiffani team in writing before they apply.

Your data

Owners keep ownership of their business content. You give us permission to process it only to provide the service to you and keep it secure and working, as described in the Privacy Policy. We process your customers’ personal information only on your behalf, to provide the service, and never sell or share it. If you connect Google Calendar, we use that data only as the Privacy Policy describes.

Ending use

You can stop using Tiffani at any time and ask us to delete your account. We may suspend or end access for misuse, unlawful activity, unpaid agreed fees or to protect customers or the service, and we will tell you when we can.

Disclaimers and liability

The service is provided “as is” to the extent the law allows. To the extent the law allows, Tiffani is not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid us for the service in the 12 months before the claim.

Changes and contact

We may update these terms and will post changes here with a new date. Questions: privacy@tiffani.app.