Setting rules (“ask me before refunds”)

Tell Tiffani, in plain words, what it can handle and what it must ask you about.

Rules are written the way you’d brief a new receptionist. Say them in Chat and Tiffani shows you the rule before saving it.

• “Ask me before any refund or discount.”
• “Handle pricing questions yourself.”
• “Always hand off complaints to me.”
• “Don’t book anyone under 18 without a parent.”

Some things are always off-limits, whatever the rules say: Tiffani never promises refunds, discounts or money back, and never makes up an answer. Those always come to you.